Język angielski turystyczny- English for Tourism

Rozmowy telefoniczne (making and answering phone calls,taking a booking, dealing with telephone enquiries, formal and informal language, etc.)
Obsługa klienta (DOs and DONTs of effective customer service, handling customer complaints, negotiating and resolving conflicts, etc.)
W podróży (building and institutions in a city, means of transport, giving directions, car hire booking, etc.)
W restauracji (food and drinks, meals, ways of preparing food, describing dishes, preparing a menu, recommending a meal, taking an order, etc.)
Skargi, zażalenia, reklamacje handling customer complaints, negotiating and resolving conflicts, a letter of complaint, etc.)
W hotelu (describing a hotel, comparing and contrasting, booking a room, check-in procedure, customer complaints, potential problems and possible solutions, etc.)
Planowanie wycieczki (tourist attractions and places of interest, giving advice and recommendations, organizing a cruise, describing a monument, etc.)
Poszukiwanie pracy (Recruitment process, CV and a covering letter, character reference, skills, duties and responsibilities, job interview, etc.)
Prezentacje (preparing, laying out and giving a short presentation)
BHP i ochrona zdrowia (potential dangers and accidents, body parts, injuries and diseases, giving health and safety advice, writing a letter of apology, etc.)
Sprzedaż towarów i usług (encouraging customers and recommending a product, selling a holiday package, on-board duty-free goods, etc.)
Pisanie prostych tekstów biznesowych (a memo, an e-mail, a fax, a leaflet, formal and informal letters (of enquiry, of complaint, of apology, etc.)